ABOUT THIS PROGRAMME: It costs five times more to find a new customer than to keep an existing one happy. Research in Customer Satisfaction has consistently shown that about 30% of customers leave an organization without telling why they are dissatisfied. But, most of the time it is not because of the quality of product or service but because of the attitude of the employees of the company while interacting with them. At times like these, when retaining customers is as essential as creating new customers, every organization should put in place an organization-wide Customer Centric Process Model that would ensure that every customer feels happy every time. Satisfaction is an attitude; loyalty is a behavior. Loyal customers spend more, are willing to pay higher prices, refer new clients, and are less costly to do business with. This programme will provide inputs that can enable organization to go beyond Customer Satisfaction and Delight to Total Customer Loyalty.
COURSE MATERIAL: Would include a comprehensive set of notes with illustrations on the topics to be presented by the faculty. COURSE FEE: Rs. 2,750/- per participant plus GST at Applicable rate (The fee includes Lunch, Tea / Coffee and Course material) Avail Early Bird Discount of Rs. 250/- per participant for registrations with payment received 7 days in advance of seminar date.  


A Management Consultant and popular speaker and trainer. He specialises in conducting workshops on Communication Skills, Presentation Skills, Managerial Skills, Team Building, Leadership and Motivation and has conducted workshops for organisations across the country including Bharat Earth Movers Ltd., E.I.D. Parry (India) Limited, Hyundai Motors India Ltd., Indian Additives Ltd., Indian Oil Corporation Ltd., Kirloskar Constructions And Engineers Ltd., Kone Elevators India Ltd., Larsen & Toubro Ltd., MALCO (Vendanta Group), NEG-Micon Ltd., Premier Spinning and Weaving Mills Ltd., SARA Elgi Group, Sterlite Industries (India) Ltd., Tamilnadu Petroproducts Ltd., Texmo Industries and Vikram Sarabhai Space Centre to name a few. Since 1997 he has been implementing, in his life, the 7 Habits of Highly Effective People as propounded by Stephen R Covey. Participants of his popular workshops have expressed that they were energized during the workshop. Past President of the Chennai Toastmasters Club, he has been awarded the Competent Communicator Award by Toast Masters International, USA.

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