In-house Functional Skills Programmes

List Of Popular Functional Skills Programmes

Lean Manufacturing for Waste Elimination

The definition of lean is multifaceted. It generally relates to those best processes and practices, which optimize resources of any organisation and yield the best products in the fastest manner and at the lowest cost. It is an umbrella for total quality management, continuous improvement, zero defects, and all the other terms we’ve used and heard to describe doing things right the first time, and doing it right every time.

Lean Manufacturing is a systematic approach in the identification and elimination of all the wastes that occur in the organizations so as to result in cost reduction, improved quality and delivery on schedule, enhancing performance and profitability of the organization.

Lean organizations achieve such benefits by eliminating waste or non-value added activities using a set of tools and principles.  They create a culture of continuous improvement, and within that culture, they employ the tools of lean to eliminate waste.

This Workshop would guide the participants to the concepts of Lean Manufacturing for Waste Elimination and Cost Reduction in all areas and to improve the overall efficiency.

Goods and Services Tax (GST)



Ø Present Indirect Tax Structure.

Ø Difficulties and Problems in the present system.

Ø History of GST in India.

Ø Proposed GST Law.

Ø GST Structure – IGST, SGST and CGST.

Ø Threshold Exemptions.

Ø Exclusions from GST.

Ø Question and Answers.


Ø Registration Process, Migration of Existing Registrants to GST Regime.

Ø Surrender / Cancellation of Registrations.

Ø Payment process in GST.

Ø Returns to be filed under GST – Types of Returns.

Ø Time Period for Filing Returns / Revision of Returns.

Ø Refunds under GST.

Ø Time period for Filing Refund Applications.

Ø Interest and Delayed Refunds.

Ø Question and Answers.


Ø Determination of Revenue Neutral Rate.

Ø Meaning of Supply of Goods and Services.

Ø Place of Supply of Goods and Services Rules.

Ø Time of Supply Rules (Point of Taxation).

Ø Valuation under GST – Transfer Price, Arms-length Principle – Transfer Pricing.

Ø Harmonisation of Taxation Powers.

Ø Question and Answers.


 Ø Dispute Settlement Mechanism.

Ø GST disputes Settlement Authority.

Ø GST Board Committee.

Ø Online Dispute Resolution.

Ø Advance Rulings.

Ø IT Infrastructure for GST.

Ø Bound Action Plan and Training.

Ø Case Studies on Impact of GST.

Ø Question and Answers.

Handling Customer Complaints

  • Customer Satisfaction or Customer Delight has become the basis for corporate profitability.
  • Companies and Organisations that have learnt the art of Handling Customer Complaints have grown by leaps and bounds.
  • Handling complaints is the most challenging aspect of Customer Care and Relationship Marketing.
  • A research conducted by McGraw Hill shows that most customers quit not because of the quality of product or service but because of the attitude of the personnel of the company/dealer in handling complaints.

 This programme is designed to provide workable approaches towards converting a Customer Complaint into an opportunity for building long term relationship with your Customers.


  • The effective management of any organization requires that all its constituent activities operate effectively as individual units and together as an integrated whole. In Supply Chain Management, Stores & Warehouse Management is an important activity in the distribution of materials, from raw materials and work-in-progress through to finished goods. It is not a ‘stand-alone’ activity and it must not be the weakest link in the supply chain. Its performance will impact directly on overall supply chain performance, relating to achieving the required customer service and maintenance of stock integrity. The pressures on management have been to reduce costs and inventory, whilst maintaining or improving customer service. Some of the recent pressures on logistics – forever increasing customer service levels, inventory reduction, time compression and cost    minimization – have inevitably changed the structure of    supply chains and the working of Stores & Warehouses within the supply chains.
  • Stores & Warehouse Management gains importance because it manages the physical process of receiving, storing, issuing and accounting of materials. Inventory accuracy and quick response to issue of materials to production, improves the operational efficiency. Of late, organizations are giving importance to storage layout,  handling facilities and computerization of transactions so as to improve service level. The adoption of just-in-time and similar approaches to material supply, allied to computer-based information systems that provide up-to-date information on stock availability, have certainly challenged the operations.
  • This programme would focus on latest trends in Stores & Warehouse Management so as to improve the service levels, reduce the operational costs and improve profitability of organisations.


  • In their constant search for improvement in quality, organisations have identified, implemented and succeeded with many types of initiatives to achieve continual improvement. All these initiatives can be brought under the umbrella of Total Productive Maintenance (TPM), which is an effective and efficient process to release the human potential towards all – round improvement of operations of an organisation. Even though the name seems to suggest focus on maintenance, TPM can be termed as Total Profit Management.
  • Japan had lead the world in developing detailed processes for implementation and sustenance of TPM and has introduced award systems to promote TPM across the world.
  • Records and Statistics show that, in India as well as abroad, there is a quantum jump in improvement of quality, cost and delivery of the products, occasionally to the tune of 40:1 after introduction of TPM.
This one-day course aims to introduce the concepts of TPM and the methods of application of the process, so that the participants are ready to implement them at their work place.


♦  The New Foreign Trade Policy for 2015-20 would define the future of India’s     foreign trade and would also open up new opportunities for enterprises.

♦  The programme aims at imparting in-depth knowledge about the statutory,       documentation and procedural aspects concerning the Foreign Trade Policy.

♦  The Policy is being frequently changed and modified especially with respect       to procedural matters. This programme seeks to provide practical           solutions and inputs which are not otherwise readily available in      Books and Publications. Thus, we are sure, the programme would be of         immense practical benefit to the participant as well as the organisation.


  • Finance is a vital function in any organisation as corporate success is always reckoned in terms of money. As all executives irrespective of their functional role deal with resources, their decisions have financial implications with respect to organisation’s profitability.
  • Thus, knowledge of Corporate Finance is essential for non-finance executives as well.
  • This One-day programme seeks to provide in simple and lucid terms the vital issues concerning Corporate Financial Management as well as Cost Management. This would help the Non-Finance Executives not only to appreciate the impact of their actions on the bottom-line but also to interact in a better manner with other related departments of the company in respect of matters influencing the financial well being of the company.


♦  Errors / Mistakes are the reasons for defects. Defects result in Quality problems, which in turn cause customer dissatisfaction and losses to the organization. Such defects occur throughout the organization – Design, manufacturing, materials procurement, inspection etc. So all organizations whether they belong to manufacturing sector or service sector endeavour to the maximum for reducing / eliminating the defects.

♦  Gone are the days when the defects were measured in terms of percentages. The recent trend is in terms of PPM – Parts per million – Six Sigma concept. In short every one is trying to aim at Zero Defects Quality. Quality Guru Phillip Crosby’s position was that where there are zero defects, there are no costs associated with issues of poor quality; and hence, quality becomes free.

♦  “Zero defects” is a way of thinking and doing that reinforces the notion that defects are not acceptable, and that everyone should “do things right the first time”. With a philosophy of zero defects, companies can increase profits both by eliminating the cost of failure and increasing revenues through increased customer satisfaction.

♦  Every organization should be clear, right from the start, that zero defects is not a motivation program. Its purpose is to communicate to all employees the literal meaning of the words ‘zero defects’ and the thought that everyone should do things right the first time.


♣  A clear understanding of all the relevant Labor Laws is very important for effective compliance and smooth operations.

♣  It will also build goodwill and better industrial relations. Failure to appreciate the legal implications of labor laws could lead to serious adverse effects.

♣  There is an increasing need for engaging Contract Labour through a labour contractor. The workshop would provide the participants with an interactive platform for gaining practical inputs including management of Contract Labor within the framework of the legal provisions.


♣ A significant portion of any company’s current assets is blocked in inventories.

♣ It is estimated that value of inventories in the corporates in India exceed Rs.1,50,000 crores.

♣ Therefore, it becomes imperative to ensure that every investment in inventory is put to effective use.

♣ This one day programme has been structured by the Centre, keeping in view the impact of better Inventory And Stores Management on corporate profitability.


 Today’s competitive pressures compel companies to continually seek new ways of doing business.     Supply Chain Management is one such area which can provide the companies with an effective tool to build an advantage over their competitors. Competitive advantage no longer resides with the     company’s own capabilities, but with the relationships that the firm can forge with their external partners – the customers, the Suppliers and other service providers, forming a net work called the Supply Chain.

♣ Logistics Management, which refers to the physical movement and warehousing of the materials, is an integral part of the total system. If the Supply Chain is not managed properly, then the delivery gets affected, resulting in customer dissatisfaction and hence loss of business.

♣  Driven by customer demands for fast, efficient service and the need to reduce inventory and logistics cost, companies have discovered that their ability to manage effectively the entire supply chain, from raw materials to delivery of the finished goods to the customer, is a major source of competitive advantage.

♣   Companies are looking out for emerging technologies to collect information along the supply chain for timely decision making. This overall integrated management of Supply Chain increases the  competitiveness of the firm.

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