at SRI P.S. VENKATESAN MEMORIAL HALL
'Sree Sai Nivas', 2nd Floor,
No.4, Balaji Avenue, First Street,
Chennai – 600 017 .
ABOUT THIS PROGRAMME: It costs five times more to find a new customer than to keep an existing one happy. Research in Customer Satisfaction has consistently shown that about 30% of customers leave an organization without telling why they are dissatisfied. But, most of the time it is not because of the quality of product or service but because